Returns & Exchanges

 

Returns

Return costs are covered by the customer

  1. Email returns@fruitybooty.co.uk 
  2. Enter your return information onto our portal. 
  3. Print or download the QR code/postage label for your return and follow the appropriate drop-off instructions
  4. The returned articles should be in perfect condition and packaged with the original labels. For hygiene reasons the items will be checked thoroughly upon return
  5. Your return will be tracked and you will be notified once your return has arrived back with us
  6. Once it has been inspected and if approved you will receive your refund. Original shipping costs are not refunded
  7. Please be aware that the refunds and exchanges can take up to 30 days to processes after being received back to us.
  8. Any orders from our sample sale cannot be returned or exchanged

 

Extended Christmas Returns Policy

We have extended our returns policy for those purchasing Fruity Booty as a gift. The receiver is able to size exchange/return until January 15th 2022. If you want any help either picking your gift or exchanging/returning it, please do send us an email (returns@fruitybooty.co.uk) or whatsapp (+44 (0)7393048021) we’d love to help :) 

 

Exchanges  

Exchange costs for the UK and EU are covered by Fruity Booty

  1. Email returns@fruitybooty.co.uk to check if we have your requested exchange item in stock and to receive a shipping voucher(UK and EU only). 
  2. Enter your exchange information onto our portal and pay with your shipping voucher provided by our team. 
  3. The returned articles should be in perfect condition and packaged with the original labels. For hygiene reasons the items will be checked thoroughly upon return
  4. Your return will be tracked and you will be notified once your return has arrived back with us
  5. Once it has been inspected and if approved the new product will be sent out and your new tracking number will be emailed to you 
  6. Please be aware that the refunds and exchanges can take up to 30 days to processes after being received back to us, so stock cannot be guaranteed.