Returns & Exchanges

Extended Christmas Returns: Any orders placed between 15th November - 24th December, have until 10th January to return their order.

 

Please find our returns instructions & returns costs below:

 

UK RETURNS & EXCHANGES

Returns & Exchanges must be requested within 30 days of purchase.

Return costs are covered by the customer, exchange costs are covered by Fruity Booty. Both are super quick and easy to do. 

  1. Follow the instructions on our Returns Portal
  2. Use the provided label to return your item/s
  3. Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
  4. Once delivered your return will be quality checked
  5. Once the product/s are approved we will notify you and process your refund. (Original shipping costs not refunded)
  6. Allow up to 14 days for refund processing

 

INTERNATIONAL RETURNS & EXCHANGES (EXCL. AUS, NZ & USA)

Please note as of 12th June, we will no longer be covering EU exchange shipping.

Returns & Exchanges must be requested within 30 days of purchase.

Return costs are covered by the customer, and are super quick and easy to do.  Follow the instructions on our Returns Portal

  1. Follow the instructions on our Returns Portal
  2. Use the provided label to return your item/s
  3. Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
  4. Once delivered your return will be quality checked
  5. Once the product/s are approved we will notify you and process your exchange or refund. (Original shipping costs not refunded)
  6. Allow up to 14 days for processing

 

AUS, NZ & USA RETURNS & EXCHANGES

Returns & Exchanges must be requested within 30 days of purchase.

Return costs are covered by the customer, and are super quick and easy to do. 

  1. Please email returns@fruitybooty.co.uk
  2. Our team will provide our returns form and address
  3. Please return your order with your desired courier
  4. Please make sure to label the shipment as a return, otherwise duties will be charged to the customer
  5. Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
  6. Once delivered your return will be quality checked
  7. Once the product/s are approved we will notify you and process your refund. (Original shipping costs not refunded)
  8. Allow up to 14 days for refund processing

 

RETURNS PRICING:

Zone Price
UK £4.95
EU 1-3 £12.50
EU 4 (IS, NO, RU & TR) £25.00
ASIA £35.00
ROW (excl. AUS, NZ & USA) £45.00

 

If you would like to sort your return outside of our Portal, please email returns@fruitybooty.co.uk so that the team can help you 

All of our orders are tracked. Your tracking number will be provided with your shipping confirmation email.

Whilst we try to get your orders to you as quickly as possible we cannot be held responsible for any delays caused by international customs. 

If your order has been held up in customs please get in touch with us here.

Please note that shipping may be slightly slower during sales/peak times. 

Sadly we're not able to control any delays as a result of postal strikes.