Need help?
Please note your free Beach Pillow (orders over £80) will also have to be returned if you return your order for a refund.
UK RETURNS & EXCHANGES
Returns & Exchanges must be requested within 30 days of purchase.
Return costs are covered by the customer, exchange costs are covered by Fruity Booty. Both are super quick and easy to do.
- Follow the instructions on our Returns Portal
- Use the provided label to return your item/s
- Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
- Once delivered your return will be quality checked
- Once the product/s are approved we will notify you and process your refund. (Original shipping costs not refunded)
- Allow up to 14 days for refund processing
EU RETURNS & EXCHANGES
Please note as of 12th June, we will no longer be covering EU exchange shipping.
Returns & Exchanges must be requested within 30 days of purchase.
Return costs are covered by the customer, and are super quick and easy to do. Follow the instructions on our Returns Portal
- Follow the instructions on our Returns Portal
- Use the provided label to return your item/s
- Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
- Once delivered your return will be quality checked
- Once the product/s are approved we will notify you and process your exchange or refund. (Original shipping costs not refunded)
- Allow up to 14 days for processing
If you would like to sort your return outside of our Portal, please email returns@fruitybooty.co.uk so that the team can help you
REST OF WORLD RETURNS & EXCHANGES
Returns & Exchanges must be requested within 30 days of purchase.
Return costs are covered by the customer, and are super quick and easy to do.
- Please email returns@fruitybooty.co.uk
- Our team will provide our returns form and address
- Please return your order with your desired courier
- Returned items must be in perfect condition with original labels. If labels are removed, we will not be able to accept your return
- Once delivered your return will be quality checked
- Once the product/s are approved we will notify you and process your refund. (Original shipping costs not refunded)
- Allow up to 14 days for refund processing
All of our orders are tracked. Your tracking number will be provided with your shipping confirmation email.
Whilst we try to get your orders to you as quickly as possible we cannot be held responsible for any delays caused by international customs.
If your order has been held up in customs please get in touch with us here.
Please note that shipping may be slightly slower during sales/peak times.
Sadly we're not able to control any delays as a result of postal strikes.
DOMESTIC SHIPPING: UK & NORTHERN IRELAND
| Delivery Method | Delivery Charge |
| Royal Mail Economy (2-5 days) | £4.95 |
| Royal Mail Express (1-2 days) | £5.95 |
EU1: IE, FR, DE, NL, BE, GR & LU
| Delivery Method | Delivery Charge |
| Royal Mail Economy (6-10 days) - BE, GR, LU | £11.00 - £12.50 |
| Royal Mail Economy (6-10 days) - IE | £10.00 - £11.00 |
| Royal Mail Economy (6-10 days) - FR | £7.50 - £8.50 |
| Royal Mail Economy (6-10 days) - DE | £9.00 - £9.50 |
| Royal Mail Economy (6-10 days) - NL | £8.50 - £10.50 |
| UPS Express (1-8 days) | £16.50 |
EUROPE: REST OF EUROPE
| Delivery Method | Delivery Charge |
| Royal Mail Economy (6-10 days) | £12.50 |
| UPS Express (1-8 days) | £25.00 |
USA:
| Delivery Method | Delivery Charge |
| Royal Mail Economy (6-10 days) | £13.50 |
| DHL Express (1-5 days) | £35.00 |
AUS:
| Delivery Method | Delivery Charge |
| AUS Post Standard (6-10 days) | £13.50 |
| DHL Express (1-5 days) | £35.00 |
ROW:
| Delivery Method | Delivery Charge |
| Royal Mail Economy (6-10 days) | £12.50 |
| UPS Express | £35.00 |
Duty & Customs Charges:
Please note that all EU orders under €150 (ex shipping) and US orders over $800 (ex shipping) are exempt from customs charges. We recommend splitting your order to avoid any extra charges if your order is above this value.
Item price and shipping cost for non-UK customers doesn't include customs/import duties, unless our DDP services are chosen.
Please check your country's customs office for additional costs before purchasing.
We know customs are the pits, but we promise these beauties are worth it!
Lost Parcels:
All our parcels are sent tracked, but sometimes things happen along the way that we cannot control. If you are worried your parcel is lost or is taking longer than usual, just drop us an email to dropmealime@fruitybooty.co.uk and we will do all we can to help you
Packaging:
All of our parcels are sent in recyclable brown paper bags, with no branding on the outside - so you're safe if your order is a gift or if you'd like to keep your order private!
[FAQ]
Where can I purchase Fruity Booty?
The only place to shop our full range, is www.fruitybooty.co.uk. However, you can also find selective & exclusive pieces in SSENSE online, Cafe Forgot and Heaven LA.
Where are Fruity Booty pieces made?
All Fruity Booty underwear is made in our beautiful factory in Porto, Portugal. For more information on sourcing of fabrics, factory conditions and workers contracts feel free to email us and we can tell you all about it.
How do I know what size I am?
We totally understand that sizing can be tricky, so please check out our size guide for any sizing issues. If you still have questions, email us on dropmealime@fruitybooty.co.uk, or Whatsapp us on +44 7393 048021 - we would love to help you.
What is S+?
Our S+ is the perfect size for those who are in-between our sizes and need a smaller band size, with more room in the cup.
Fitting sizes: 32DD & 30E
What currency do you charge?
All available currencies can be found on the top left of our website. Any other currencies will be charged as GBP, and then converted to your local currency by your bank on your account statement.
Will I have to pay duties on EU orders?
EU orders under €150 (ex shipping), and US orders under $800 (ex shipping) are exempt from customs fees.
We recommend splitting your order to avoid any extra charges if your order is above this value
What if the item I received is damaged or faulty?
We always strive to make sure all of our pieces are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please email returns@fruitybooty.co.uk straight away and send us an image of the damage/fault. Once we’ve assessed the issue, we will offer you an exchange or refund.
Can I return/exchange an item?
Yes, you can exchange items depending on available sizes on our site, and return all items. For hygiene reasons, all knickers MUST be tried on top of other underwear. Items must be returned in their original condition (hangtag still attached) and will be checked by professionals. You can find more details on our returns/exchanges page.
Please note your free Beach Pillow (orders over £80) will also have to be returned if you return your order for a refund.
How long do I have to return or exchange my order?
All orders must be returned within 30 days of the order date. If you would like to make a return or exchange, please send us an email at returns@fruitybooty.co.uk with details to help us proceed with your return as quickly as possible.
Please note your free Beach Pillow (orders over £80) will also have to be returned if you return your order for a refund.
How long do returns take to process?
We will do our best to process your return as soon as possible, but please note that in busy periods, returns can take up to 14 days to process once they have been returned back to us.
Please note your free Beach Pillow (orders over £80) will also have to be returned if you return your order for a refund.
How do I wash my Fruity Booty pieces?
We recommend always washing your Fruity pieces separately to the rest of your washing, and ideally washing them alone for their first wash.
Ideally use a washing bag for your intimates for your intimates when washing them. This protects the fabric and minimises the risk of damage to delicate items.
Washing in cold water (no warmer than 20 degrees) is better for your Fruities. Using cold water helps to reduce the chances of colour fading, and uses less energy at the same time.
Do not tumble dry, always fry your Fruitys naturally.
Are your practices sustainable and ethical?
In everything we do we strive to be as ethical and sustainable as we possibly can. The majority of our pieces are created from surplus fabrics that would have otherwise gone to waste.
For pieces that have not used surplus fabrics, we source eco-friendly, high-quality materials that’s both caring to the environment and to the skin.
Our packaging is 100% recyclable, and we have recently implemented a zero single-plastic use policy in all aspects of the Fruity supply chain.
If you have any questions or recommendations, please feel free to email us at dropmealime@fruitybooty.co.uk.
Do you have any job vacancies?
For any job, work placement or Internship enquiries please send your CV and cover letter to Fifi: careers@fruitybooty.co.uk.
All of our designs have been crafted to ensure the best quality and durability possible. Properly caring for your garments will help them last for the longest possible time.
We recommend always washing your Fruity pieces separately to the rest of your washing, and ideally washing them alone for their first wash.
Ideally use a washing bag for your intimates when laundering them. This protects the fabric and minimises the risk of damage to delicate items.
Washing in cold water (no warmer than 20 degrees) is better for your Fruities. Using cold water helps to reduce the chances of colour fading, and uses less energy at the same time.
Do not tumble dry, always dry your Fruities naturally.
Please always follow these washing instructions, unless stated differently on the product page.
If you’re ever in doubt, please don’t hesitate to get in touch with us either via email or WhatsApp and we can help!
Email: dropmealime@fruitybooty.co.uk
Whatsapp: +44 7393 048021
At Fruity Development, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log files: These track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons: These are electronic files used to record information about how you browse the website.
How We Use Your Information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@fruitydevelopment.com or by mail using the details provided below:
Fruity Development
123 Main Street
City, State 12345
United States
- Need help, or just want to say Hi. Email us at dropmealime@fruitybooty.co.uk or Whatsapp through the link on the bottom left hand side of the website. We will get back to your message between Monday - Friday 9 am - 6 pm (GMT, Greenwich Mean Time).
- For PR and sample inquiries please email stephen@the223.agency
- For career and internship inquiries please email careers@fruitybooty.co.uk
