Frequently Asked Questions
Where can I purchase Fruity Booty?
Fruity Booty garments are currently only available to purchase from www.fruitybooty.co.uk
Where are Fruity Booty pieces made?
All Fruity Booty underwear is made in our beautiful factory in Porto, and our nightwear & clothing is made in our hometown, London. For more information on sourcing of fabrics, factory conditions and workers contracts feel free to email us and we can tell you all about it.
What currency do you charge?
All of our products are priced in British Pounds (GDP). Your credit card will be charged in British Pounds and then converted to your local currency by your bank on your account statement.
Will I have to pay duties on EU orders?
As of September 2021 EU customers will not be charged any hidden customs duties or VAT on orders under €150.
What if the item I received is damaged or faulty?
We always strive to make sure all of our pieces are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please get in touch with us straight away. We will offer you a free exchange or refund.
Do you ever offer extended returns?
We only offer extended returns over the Christmas period. If you have ordered a gift the recipient has until the 6th January to return or exchange the product.
Can I return/exchange items?
Yes, you can exchange items depending on available sizes on our site and return all items. For hygiene reasons, all knickers MUST be tried on top of other underwear. Items must be returned in their original condition and will be checked by professionals. You can find more details on our returns/exchanges page.
How long do I have to exchange or return an item?
For UK orders we allow 14 days from the delivery date for you to return our items and 30 day for international. If you would like to make a return or exchange, please send us an email at returns
How long do returns take to process?
Returns can take up to 30 days to process once they have been received back to us.
Do you have any job vacancies?
For any job, work placement or Internship enquiries please send your CV and cover letter to firstname.lastname@example.org.
Are your practices sustainable and ethical?
In everything we do we strive to be as ethical and sustainable as we possibly can. The majority of our pieces are created from surplus fabrics that would have otherwise gone to waste. For pieces that have not used surplus fabrics, we source local, high-quality fabric that’s both loving to the environment and to the skin. 50% of our collections are manufactured in our hometown, London, and the other 50% in our beautiful factory in Portugal.
Our packaging is 100% recyclable, and we have recently implemented a zero single-plastic use policy in all aspects of our business. As our brand grows, it is extremely important to us that our environmental consciousness grows with it. We know we aren’t perfect, but we are always looking to improve.
We would love to hear any tips and suggestions regarding sustainability. If you have any, please email email@example.com.