Frequently Asked Questions

Where can I purchase Fruity Booty?

The only place to shop our full range, is www.fruitybooty.co.uk. However, you can also find selective & exclusive pieces in SSENSE online, Cafe Forgot and Heaven LA.

Where are Fruity Booty pieces made?

All Fruity Booty underwear is made in our beautiful factory in Porto, Portugal, or in our home city, London. For more information on sourcing of fabrics, factory conditions and workers contracts feel free to email us and we can tell you all about it.

How do I know what size I am?

We totally understand that sizing can be tricky, so please check out our size guide for any sizing issues. If you still have questions, email us on dropmealime@fruitybooty.co.uk, or Whatsapp us on +44 7393 048021 - we would love to help you.

What is S+?

We developed this new size to offer bras that are much more comfortable and flattering for our customers who have a small frame and back measurement, but big boobies. 

It is suitable for you if you have a small back size 30 - 32 back size and a cup size of DD, E. 

We hope that our S+ is the perfect size for those of our customers who were in-between our sizes and felt the need for smaller band size, but more room in the cup. 

What currency do you charge?

Purchases can be made in GBP, AUD, CAD, CNY, EUR, USD (this can be altered at the top right of the website). Any other currencies will be charged as GBP, and then converted to your local currency by your bank on your account statement.

Will I have to pay duties on EU orders?

As of September 2021 EU customers will not be charged any hidden customs duties or VAT on orders under €150. Please note that for orders over €150, all customs fees will be discretionary to the customer, as sadly we can’t control them.

What if the item I received is damaged or faulty?

We always strive to make sure all of our pieces are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please get in touch with us straight away and send us an image of the damage/fault. Once we’ve assessed the issue, we will offer you an exchange or refund.

Can I return/exchange an item?

Yes, you can exchange items depending on available sizes on our site, and return all items. For hygiene reasons, all knickers MUST be tried on top of other underwear. Items must be returned in their original condition and will be checked by professionals. You can find more details on our returns/exchanges page.

Please note that we cannot accept any returns or exchanges from any sales/discounted items.

How long do I have to return or exchange my order? 

For UK orders we allow 14 days from the delivery date for you to place a return, and 30 days for international orders. If you would like to make a return or exchange, please send us an email at returns@fruitybooty.co.uk with details to help us proceed with your return as quickly as possible.

Do you ever offer extended returns? 

We only offer extended returns over the Christmas period. If you have ordered a gift, the recipient has until the 6th January to return or exchange the product. If you would like to return or exchange an order, please contact us as soon as possible.

How long do returns take to process? 

We will do our best to process your return as soon as possible, but please note that in busy periods, returns can take up to 30 days to process once they have been returned back to us.

How do I wash my Fruity Booty pieces? 

Always follow the instructions on the individual care label for each product. Ideally use a washing bag for your intimates when laundering them. This protects the fabric and minimizes the risk of damage to delicate items. 

Washing in cold water (no warmer than 30 degrees) is better for your pieces. Using cold water helps protect colour fading and uses less energy at the same time. We recommend you to not tumble dry your items, and instead let them dry naturally.

Are your practices sustainable and ethical? 

In everything we do we strive to be as ethical and sustainable as we possibly can. The majority of our pieces are created from surplus fabrics that would have otherwise gone to waste. For pieces that have not used surplus fabrics, we source local, high-quality fabric that’s both loving to the environment and to the skin. 50% of our collections are manufactured in our hometown, London, and the other 50% in our beautiful factory in Portugal.

Our packaging is 100% recyclable, and we have recently implemented a zero single-plastic use policy in all aspects of our business. As our brand grows, it is extremely important to us that our environmental consciousness grows with it. We know we aren’t perfect, but we are always looking to improve.

If you have any questions or recommendations, please feel free to email us at dropmealime@fruitybooty.co.uk.

Do you have any job vacancies?

For any job, work placement or Internship enquiries please send your CV and cover letter to careers@fruitybooty.co.uk.